Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their bu

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Be a thought leader. Help foster a sense of community among industry leaders. Advise customers regarding innovative 3D solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. Understand our customers and know their

Carry out "advanced" engagement types including Enterprise Migration Disaster Recovery Protection Back up Protection System Challenge System Proof of Concept Advanced ArcGIS Enterprise Upgrades/Deployments ArcGIS Enterprise Security Findings Discussion Support Employ knowledge of enterprise IT technologies and concepts such as Proxies (forward, reverse, load balancers, IA

Coordinate the delivery of online classroom learning events by providing logistical, technical, and administrative support Schedule cloud VMs for deployment, ensuring that all students have cloud VM credentials available to them prior to the class start time Schedule web conferencing sessions for instructors Post course materials, including student workbooks and data, to

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Online, ArcGIS Pro, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collabo

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Monitor and analyze content performance for priority audiences and customer journeys, leveraging specific, measurable metrics to make informed recommendations for optimization and improvements Stay current on Esri's campaign and program plans, utilizing exposure to industry leading web analytics tools to proactively map out how the web can best support strategic initiativ

Managing UX interface copy at scale Own and create a high impact, forward thinking vision to help shape the future of how we integrate plain user focused language around guidance, instructions, and feedback across esri.com and digital experience touchpoints Be in the room for project scope and requirements gathering in collaboration with project managers, strategists, and

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Use process management skills to help Esri develop a vendor risk management program capable of handling large scale risk review of its vendor ecosystem Collaborate with security SMEs, legal staff, and Global Business Development staff within Esri to operate and improve systems and procedures for Esri's customer trust program Work with legal and contracts teams to address

Design and implement innovative and impactful ArcGIS platform based strategies and solutions to meet unique and complex Professional Services customer requirements Define business continuity for both on premise and cloud deployments following industry standards for security, governance, publication strategy and custom application architecture Define best practices for dep

Contribute to the design and implementation of an AI Copilot for ArcGIS Pro Design, develop, and implement AI models, prompts, algorithms and agents in C# or Python , particularly focusing on natural language generation and understanding using LLMs and embedding models Write scalable, robust, testable, efficient, and easily maintainable code in C#, Python, or C++ Build so

Use C++, Java, and Python to develop full stack GIS applications Build software that follows industry standard design patterns, development methodologies, and deployment models Design, test, release, and support AI capabilities in the ArcGIS platform to improve overall data quality Solve complex problems with application design, development, and user experiences Collabora