• We are looking for both Full-Time and Temporary workers to fill the position of Customer Service Representative
• Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
• Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates, and consumers.
• Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
• Drives business through upselling/cross selling other products to wholesale and consumers.
• Ensures timely execution of order entry and consumer emails via Freshdesk.
• Learn and work within established policies and procedures, with sound judgment.
• Make recommendation and cross-sell over the phone using product availability information.
• Composed and enthusiastic phone voice with good articulation.
• Daily order entry of Puma Golf and Cobra stock as well as custom clubs.
• Assist with Shopify consumer orders and manual order entry.
• Able to problem solve order issues and provide customer solutions.
• Primary communication will be executed via email, phone and chat support with Sales Reps, wholesale accounts and consumers.
• Order entry turnaround time of less than 24 is required.
• Able to work on special projects as needed by manager or supervisor.
• Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.
• Excellent verbal skills.

For Temporary hires: the Hiring range base pay for this position is $20/hour to be paid through third party agency. Pay may vary depending on job-related knowledge, skills, and experience.

For Full-Time hires: the Hiring range base pay for this position is $17.02 - $23.64 + Bonus + Benefits

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Pay may vary depending on job-related knowledge, skills, and experience.

• Golf Club/Product knowledge is Required.
• Golf Retail experience along with club fitting experience is preferred.
• Prior Customer Service experience in a call-center environment (preferably Golf Company).
• Excellent typing and computer skills (MS Office required).
• Possess a courteous and professional phone manner.
• Energy for work and passion for the brands and the game of golf.
• Must be self-motivated and a team player.
• Ability to multi-task and be organized.
• College degree preferred.
• Experience with Shopify a plus.
• Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM PT. (hours subject to change based on business needs and seasonality)