Selling and Service
* Understands organizational objectives and makes decisions that align with the Company priorities and values
* Creates personal sales and clienteling strategies in partnership with the management team
* Meets customer needs through solution-oriented and forward thinking
* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
* Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
* Demonstrates Coach's Selling and Service expectations at all times
* Influences customers' purchase decisions by balancing patience and assertiveness
* Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
* Flexes personal selling techniques to contribute to overall store financial results
* Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
* Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
* Works with multiple customers simultaneously and breaks away as appropriate
* Follows up with customers consistently and genuinely to influence/close the sale
* Develops product knowledge skills and remains aware of current collections
* Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
* Sensitive to customers' needs and tailors approach by reading cues
* Builds lasting and loyal relationships with customers
* Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
* Creates enthusiasm and positivity for a shared vision and mission
* Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
* Demonstrates confidence when working with customers
* Takes initiative; has a high-level of ownership and accountability for individual results
* Welcomes feedback and adapts behaviors as appropriate
* Represents Coach as a brand ambassador at all times
* Is adaptable and flexible to change
* Maintains a calm and professional demeanor at all times
* Creates short and long-term strategies to achieve personal metrics and performance goals
* Utilizes Company tools to keep self-informed
* Handles and offers solutions to customer issues appropriately and involves a manager when necessary
* Promotes and endorses a team selling environment