PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

PRIDE Industries

Job Description

Job: Senior Customer Success Manager

Job Code:AA142 - PR-Sr CustomerSuccess Mgr

HR Title Group: Sales and Marketing

Salary Grade: E14

FLSA Status:Exempt

Approval Date:June 2023

SUPERVISES:

There are no direct reports with this position.

POSITION SUMMARY:

Under limited supervision, the Senior Customer Success Manager manages relationships with key customers and liaises with internal manufacturing, engineering, quality, sales, distribution, and support teams to deliver superior results and an outstanding customer experience. Employees in this job class have a sense of urgency for troubleshooting issues and the ability to provide guidance on account growth opportunities; technology-savvy with a knowledge of manufacturing/supply chain/product assembly services, strong project management skills, excellent customer service skills, and the ability to troubleshoot and solve advanced technical and logistical problems.

TYPICAL DUTIES:

* Denotes Essential Job Function

MINIMUM QUALIFICATIONS:

EDUCATION REQUIREMENTS:

Bachelors in Engineering or related field
A comparable combination of formal education and work experience will be considered.

CERTIFICATES REQUIRED:

The following licenses or certificates may be required depending on local, state and/or contract requirements:

Not Applicable

PHYSICAL REQUIREMENTS:

WORK ENVIRONMENT:

Work is performed in a normal office environment with limited privacy and some exposure to background noise. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.

If you are interested in working for this unique organization that blends business with a social mission, please apply online atwww.prideindustries.com. PRIDE Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!

PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.