Software Support Specialist Apply Online The Software Support Specialist handles issues which may require some research, thought, and troubleshooting skills.The Software Support Specialist will provide basic level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. You will learn

Operate the machine and perform basic troubleshooting. Starts and operates machinery to the specified standards and meets quotas. Inspects and evaluates operations to verify conformance to specifications as well as performs light maintenance on machinery. Notifies the supervisor of immediate or anticipated problems during the production process. Makes routine adjustments

Responsible for project management of technical projects, product inquires and enablement, and fraud mitigation process improvements. Project Planning Develop comprehensive project plans outlining tasks, timelines, and resource requirements. Define project scope, goals, and deliverables in collaboration with stakeholders. Create and maintain project schedules, ensuring al

Test and validate program modules of increasing complexity to meet specifications and procedures standards. Conduct thorough and accurate testing of web based and mobile applications. Document software defects in the issue tracking system and proactively communicate with software developers. Validate all written documentation for assignments for accuracy and completion. V

Build and ship high quality customer facing features. Maintain and improve a distributed cloud platform running on AWS. Provide direct mentorship to junior engineers on the team. Collaborate with other engineers, engineering management, designers, and product owners to design and architect solutions to our business problems. Qualifications We would love to talk to you if

Drive business success by developing innovative ways to communicate marketing messages through integrated marketing programs that include email, direct mail web, video, and collateral, and that support trade shows and events Ensure marketing messaging is consistent and drives key messages in an impactful way Write copy for marketing materials in a manner that is audience

Develop and execute marketing plans for Tyler products that include lead generation initiatives, sales collateral, trade advertising, media relations, events marketing, and divisional communications. Position multiple products within the same functional areas based upon factors that include functional differentiation, client size, market segment, and future development pl

Plans efficient route and method to drive to property locations, getting in and out of vehicle. Physically walks around property and examines all buildings to determine required property characteristics on various properties including the most complex properties. Verifies residential/agricultural and/or commercial/industrial property location by associating information fr

Analyze and verify images and data of residential/agricultural properties to ensure that property records reflect current and accurate property characteristics. List or update information on property records as needed. Drive to property locations, getting in and out of vehicle. Physically walk around and examine all buildings to determine required property characteristics

Position can be done from anywhere in the U.S. - completely remote!

Direct payments teams to achieve future potential and established expectations. Become a subject matter expert on Tyler's payment platform, citizen access portals, pricing strategies and market approach. Responsible for group pricing and adoption strategy to achieve revenue growth for installed and new payments business. Responsible for growth of Disbursements via AP auto

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Setting up new projects and amendments in Changepoint PSA Updating and maintaining professional services backlogs Validating project setup, including billing schedules in Softrax Initiating client billings Processing of change orders Performing project audits to ensure timely revenue recognition Administration of the non bill process Updating of knowledge items in Changep

Drives to property locations, getting in and out of vehicle. Physically walks around property and examines all buildings to determine required property characteristics on various residential properties. Verifies residential/agricultural property location by associating information from the applicable field document with the map. Measures and inspects exterior of residenti

Reporting and Data Analysis Serve as subject matter expert for all online marketing data sources. Work across other shared services marketing teams to develop and oversee digital tracking requirements and identify opportunities for marketing reports to include additional digital metrics. Work with marketing data engineering team to ensure data accuracy and completeness in